Social Media Marketing

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SMM (Social Media Marketing)

Social Media, you can:

  • Engage Customers in Meaningful Conversations
  • Provide Instantaneous Customer Service
  • Engage Visitors by Having them Contribute Content
  • Provide Exclusive Offers & Discounts to Your Audience
  • Put a Human Face on a Big Company

  • Our Approach to Social Media Marketing

    Stand Out

    Create Fantastic Content

    Lead the Conversation

    Amplify It

    Measure It

    Keep it Real
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    SMM CRAFT

    Listen and
    analyse.

    Hear conversations from over 650 million different sources with social listening tools. Discover what consumers are saying about your brand, your products, and your competitors. Discover trending topics and influential conversations — then use that information to inform your marketing decisions..

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    Engage and connect.

    Respond to your customers in a timely manner with compelling content. Monitor your owned social channels and participate in conversations at scale. Organise discussions and topics, and automatically label, classify, and assign posts in order to route and prioritise work across teams.

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    Manage your social strategy from any device.

    Transform customer experiences by connecting social to the Customer Success Platform for a unified view of every customer. Sales and service teams can engage with fans and followers quickly and more efficiently on the customer's channel of choice.

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    Plan and publish.

    Plan, execute, and track social media marketing campaigns. Customise and craft your content from multiple sources, while protecting your brand with configurable approval rules and a full audit trail..

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    Showcase your digital presence.

    The Marketing Command Center is a multichannel hub with customisable displays, providing live, up-to-the-minute details about what’s happening across your digital marketing strategy.

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    Customer Success Platform.

    Extend social listening, analysis, content marketing, and engagement across the Customer Success Platform. Use social insights to drive marketing decisions..

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